alphonse

Picked up my new truck on Tuesday, on Wednesday night I get on the highway for the first time and it shakes over 60 mph (The bed liner also lifts up from wind, I had to pull over because it almost came out of my truck) , I call first thing Thursday morning and I am told I cannot come in until Monday. When I was being sold the truck I was told about an 84 point process every vehicle goes through, etc. , etc. , and yet either my alignment or my tire balance is off, or something to that degree. Conveniently Monday post dates my 3 day money back return, so if something is severely wrong I am now stranded with a payment and having to get it fixed. It feels like there is no concern for a customer after the paperwork is signed, especially a brand new customer. I am willing to put up a good review depending on how the appointment goes monday, ( I will be extremely angry if I am charged for whatever the problem is) , but worst of all is this weekend when i go home to visit my family i have to tell them i just spent 18000$ on a vehicle that shakes when i get on the highway. Very Disappointed at this time. On that note, Chris McMullin is the only positive aspect of the whole ordeal. He was very polite and sociable, I would love to be a repeat customer of his, but as things sit, I cannot say that will happen.

Dec 12, 2014 03:40 PM

I am actually very satisfied! I just wanted to make sure my review made it to you directly! I normally get a survey to fill out. However, I would rate my service a 10/10, it was fast, the work was done correctly, and I was constantly updated, so I knew when I could come get my vehicle. The shuttle service was right on time, and the driver was kind, and we had some great conversation.

The reason I am trying to send this to you directly is because I want to make sure Marcus and Marion, the night time cashier and late night key drop off attendant get the recognition they deserve. I came in the night before, and I was told previously that I could get the shuttle up until 8:30pm. However, when I arrived Marion and Marcus told me that the shuttle stopped running after 4:30pm. Marcus then took it upon himself to ensure that I was able to get home. While I waited for him to get everything situated, Marion and I had a very pleasant conversation. She was warm and welcoming, and really made me feel like a member of the Ford Family. Marcus took care of everything quickly, and efficiently, and he was also very kind and we had a great conversation during the drive to my home. He even waited to make sure I made it into my house. I just really wanted to make sure that they get the recognition they deserve! Please pass along my thanks!

Ralph was also great to work with. He is always kind, and is very great about making sure to keep me updated while my car is in the shop. Everyone that works at this Ford location is stellar, and these three individuals really made my experience that much better.

I hope that they receive this praise, because they truly deserve it! I’ll make sure to give a positive Yelp! review as well, but I wanted to make sure that this information was received internally!

Thanks so much, and Happy Holidays!

Dec 13, 2014 12:09 AM

First of I think everyone is terrific. Just one note your new oil change stickers keep falling off the windshield. All three cars over the last couple months.

Dec 13, 2014 08:32 AM

young mechanic requires supervision
in not complicated job as one tire replacement and battery change to new one. I found:
lack of cup on tire valve, bolt not firmly bolted which tides battery, so battery was not firmly attached in battery compartment, Battery was lose I received car with open hood, It means that mechanic drove car with open hood.
I paid about $ 370 for this sloppy job.

Young mechanic needs to be supervised.
.To drive car with open hood and battery on lose is simply danger.I expect quality at dealer shop.

Dec 19, 2014 04:59 PM

I took my car in last week for an oil change and a low tire pressure light. With in 4 days the low tire pressure light is on. My problems with Ford and your dealership go back to the day after I bought my car, when I informed you of a recall that told me not to even drive the car. I’ll NEVER buy or lease a Ford again and there is no way I would ever do business with Springfield Ford in the future. You sold me a car that was unsafe to drive and I’ve been dealing with it for 2 and a half years now. Thanks a ton

Dec 19, 2014 05:00 PM

My entire experience on 12/31/14 was excellent with one exception. After price and payments were agreed upon, documents were signed, license plate transferred from my trade-in to the new car, and keys presented, my dealer Bill Williams presented me with increased payments. Sensing my immediate frustration he stated “it’s only [an extra] $15 a month” which is beside the point. Apparently I did not qualify for the lowest APR through Ford financing and was bumped to 8.9% APR which increased payments. This may have not been a significant difference to Bill, but it was to me. And to be presented with revised numbers at the absolute last minute was shady and suspicious and left me with a bad taste in my mouth. The $15/month increase in payments was significant enough for me to begrudgingly move from a 60 to a 72 month repayment period. If you wish to continue this correspondence email, do not call. Thank you.

Jan 8, 2015 03:00 PM

I am happy with the fact that they took care of replacing my motor but when they were done my alarm doesn’t work the same and the door speaker that was replaced is still making a crackling sound and it still cuts in and out. Also on a couple occasions I had asked them to look at my back driver side door because it sticks and nothing was ever done

Jan 11, 2015 08:28 AM

I brought my Ford Fiesta in on November 4, I described a “bucking” issue while driving. I was told this was a recall issue, that a part was order and it would be in in 3-5 days. Approximately 4 days later I called to see if the part came in and was told it had not. 2 weeks later I called again and was rudely spoken to, ” We said WE would call you.” I was also told that there were others waiting for the part as well ahead of me and I was now basically on a waiting list. I waited through the holiday season and heard nothing from my service consultant, I believe his name was Paul.
I decided to try elsewhere. I took my car to Fred Beans Ford in West Chester and within 6 days had the my car looked at, the part ordered, installed AND was given a loner car as this work was under warranty.
I will not give your location business in the future and when others have asked me how things are going with my car I honestly share my upsetting experience with how I was treated.
I have yet to be called by Springfield Ford, so I’m assuming I’m still on the “waiting list” for the part that was I was originally told would be in in 3-5 days.

Jan 27, 2015 09:17 AM