alphonse – Page 4 – It's About Connections

Feb 14, 2015 05:14 PM

Not a good experience. Made an appt for test driving a specific car. When I got there they had to “find” the car which was blocked in by other cars which took at least 1/2 an hour, then the car was empty so we had to go with the salesman to buy gas. I asked the salesman to have my trade appraised whilst we were test driving. When we got back that was not done. Then we went through the normal negotiations process but that moved relatively slow. Agreed to sale. Were taken to a separate office to answer one question. Then had to wait for finance person for 45 minutes. Then when everything was done and we were ready to leave the car had some warning lights on so the salesman had to take it to service to get that fixed. We were there over 5 hours! At that point it was closing time so the salesman spent 0 minutes showing us the features of the car. All together a horrible buying experience. Ridiculous. Then Toyota’s cash rebate increased by $1000 the following day and the dealership refused to give me the additional $1,000 back-even though that would have been no cost to the dealership, only to Toyota corporate.

- Unsatisfied Customer

I want to start off saying you have the best sales team and i was i loyal customer on october 12th i came for an oil change and the multipoint inspection when i came in i asked the sevice advisor can the mechanic can top off my fluids he replied thats part of the oil change but it wasn’t done. and on the vehicle inspection print out my breaks wasn’t checked it was mark N/A it leave me to guess what else wasn’t done this was my favorite dealership i hate to give bad comments but everybody there is so friendly just want you guy’s to get better i hear horror stories from other places don’t want your establishment on that list good luck and thanks for the pass work and the best sales experience i ever had….Sincerely Leon McCallum

Oct 30, 2014 04:41 PM

- Unsatisfied Customer

I dropped off my car to get a FULL DETAIL because my car was to be in a photo shoot for STANG Magazine this past weekend. I specifically asked that my car be left inside til I picked it up. When I came to pick up the car, it was given to me with bird crap opn the hood and front bumper!?!?!

Oct 31, 2014 02:35 PM

- Unsatisfied Customer

You lost a good customer

Nov 3, 2014 03:38 AM

- Unsatisfied Customer

My dash board is still blinking. The mpg light is blinking intermittenly. The reason that I brought my car in was that the whole dash was acting up. Most of the problems are fixed, but I thought that I was paying to have the whole problem resolved. I can be reached at the number or my son Robert can be reached at (215) 847-8932

Nov 14, 2014 03:13 PM

- Unsatisfied Customer

I made an appointment to have my truck serviced for misfiring upon acceleration. I brought the truck in at 9am and at 5pm picked it up and it was still not serviced. I did not receive a call all day stating that it would not be ready until the later evening and I needed the vehicle that evening. I am dissatisfied with the fact that even after waiting several days to be able to even get an appointment there was no sense of urgency in looking at the truck and not even a courtesy call to let me know what was going on.

Nov 24, 2014 08:02 PM

- Unsatisfied Customer

You had my car for 5 days. I needed a car for one day. You not only would not pay for it, but you would not pay for it and have me reimburse you which caused me to pay more for the enterprise car. In the future I am going to service and or buy my car where I can get a loner if there is an emergency

Dec 6, 2014 02:37 AM

- Unsatisfied Customer

given my car was in for inspection i wish i would have been told that my oil needs to be changed.

Dec 6, 2014 06:05 AM

- Unsatisfied Customer

Scheduled an oil change at 9am. Was told it could be done while waiting an hour. Waited 45 minutes to schedule once arrived. Was offered a rental but asked for a shuttle. Shuttle service was good.
Car wash was promised. After 5 hours was told that prep of new cars was far more important than my car wash. Was given a card to go for a wash that I nevet used.
Your folks think nothing of a customers time frame or standing behind the promise of a wash and vacuum. Poor service.

Dec 7, 2014 09:54 PM

- Unsatisfied Customer

Picked up my new truck on Tuesday, on Wednesday night I get on the highway for the first time and it shakes over 60 mph (The bed liner also lifts up from wind, I had to pull over because it almost came out of my truck) , I call first thing Thursday morning and I am told I cannot come in until Monday. When I was being sold the truck I was told about an 84 point process every vehicle goes through, etc. , etc. , and yet either my alignment or my tire balance is off, or something to that degree. Conveniently Monday post dates my 3 day money back return, so if something is severely wrong I am now stranded with a payment and having to get it fixed. It feels like there is no concern for a customer after the paperwork is signed, especially a brand new customer. I am willing to put up a good review depending on how the appointment goes monday, ( I will be extremely angry if I am charged for whatever the problem is) , but worst of all is this weekend when i go home to visit my family i have to tell them i just spent 18000$ on a vehicle that shakes when i get on the highway. Very Disappointed at this time. On that note, Chris McMullin is the only positive aspect of the whole ordeal. He was very polite and sociable, I would love to be a repeat customer of his, but as things sit, I cannot say that will happen.

Dec 12, 2014 03:40 PM

- Unsatisfied Customer