alphonse – Page 3 – It's About Connections

Sep 7, 2014 03:49 PM

Not happy with the X1 at all. While it is a nice car it sounds horrible upon startup and sounds bad until it warms up. I was told this is the type of engine that it has. The car sounds like a 20 year old chevy. As soon as I am able I will be trading it in for something that has a nice quiet startup so I don’t have people asking me whats wrong with my car. I shouldn’t have to feel embarrassed when I start up my car. I thought BMW was a luxury brand but I feel like I own a subpar american car.

- Unsatisfied Review

Jan 22, 2015 03:12 PM

I am upset because I have already had to bring my new car into the service department after owning it for less than two months. The rear tire froze in place on my way to work and I called roadside assistance. I then contacted aldermans and was told to come in with the car so the problem would be addressed. It turns out that the brake shoes had frozen and the service department was able to fix the problem quickly by simply letting the car thaw out. I am not upset with the service department. I am, however, upset that I was charged 85$ to fix his problem because it is not covered in warranty. The reason I purchased a brand new car was to avoid the hassle and unpredictably of paying for service fees when a car breaks down. I feel that this issue should never have occurred in the first place. I was told that this isn’t common but can be caused by leaving my emergency break on in cold weather. I have been driving a standard for 10 years and have never had to deal with this issue. I am still concerned that it happened and upset by the expensive service charge. I regret that I did not speak to someone in person when this occurred but I was somewhat in shock as I had not expected to pay a service charge at all.
I have been more than satisfied with this dealership until now. I think in the future it should be made clearer that there will be a charge and/or provide me with the option of opting out of the service and just letting my car unthaw…

- Unsatisfied Review

Jan 15, 2015 11:43 AM

We bought a 2014 Captiva in Sept and thought that the GM certified inspection would mean critical parts would have been checked. I was upset when I brought it in for the first oil change and told it needed a front end alignment. I feel that should have been part of the inspection. I find it hard to believe the alignment went bad in the first 3000 miles we drove knowing the road conditions we have been driving on.

- Unsatisfied Review

Feb 7, 2015 09:53 PM

Once again the problem was not fixed. Car continues to have same problem.

- Unsatisfied Customer

Feb 18, 2015 04:11 PM

Too many things to list here….
Walk through was not helpful, Technician was not familiar with the unit or options. She identified the inverter controller as the Solar panel charger control for our panels on the roof. Many other errors as well on her part.

The dryer was supposed to be installed before we did the walk through: no one knew that it was supposed to happen. They said they would install it that day, before delivery.. When the trailer was delivered, the dryer and mounts were not installed and the vent hole was cut in the wrong location.
The trailer was delivered using a 3/4 ton pickup, the feet of the trailer were no more than 4″ from the ground… Quite overloaded.. not happy about you taking chances like that.
Salesman (Jeremy) said he would research a few things for us and get back to us.. We checked with him one, he apologized and said he would do it right away, but did not.
I general, your service is poor. We would not recommend buying a product from Blue Dog RV.
We currently have a few issues with the trailer.. but there is no way I want anyone from your company touching it…

I know it is hard to get good people… but at least you should do a better job of training them…
And… We think we might have left a few items in our trade in… I called and talked to the service department; they said they would look into it… and immediately thanked me for my patience… ‘I didn’t realize they meant the would never call back…..!!!!

What’s wrong with you guys; too busy???

- Unsatisfied Customer

Feb 17, 2015 07:32 PM

Waiting for information on hot water heater cover that fell off between Spokane and Kennewick and missing keys to access
Door. Was told would receive a reply Monday Feb 9,2015.

- Unsatisfied Customer

Feb 6, 2015 08:07 PM

Dropped trailer off to have repairs re-done that weren’t done correctly the first time. Left it there for weeks and the shop was nice enough to drop it off before the xmas break. We appreciated that very much. While much of the workmanship was corrected there’s still an issue with the outdoor kitchen. I did not contact the service department about this yet as I planned on just taking it in this spring. Staff has been helpful and nice but the quality of work/attention to detail hasn’t been what I expected.

- Unsatisfied Customer

Feb 17, 2015 11:17 AM

I’m not really interested in someone contacting me to correct the situation, I just figured that I should mention my thoughts since you were asking for a review.

I am new to RVing and had just purchased a used motorhome and was looking for a full inspection and servicing and repairs on anything that was urgent (and over my head) along with maybe some advice on things that could use attention, what I should do for maintenence, etc. I suppose that I mostly got that, but not really in a way that was very satisfying and I will likely look somewhere else the next time that I want professional help with my motorhome, and this is why:

I didn’t get to interact with the technician who actually does the work and has the real knowledge. The protocol of going through a sales staff member for all interactions just didn’t work for me. I felt that the sales person didn’t really know much and kind of just typed a not-completely-accurate translation of what I told him into the system, and then repeated a not-completely-accurate translation of what the technician had typed into the system after doing the work.

My intent is not really to complain, but more to just share my thoughts since you were asking for a review of my experience.

Thanks

- Unsatisfied Customer