Jan 13, 2015 10:29 PM
The only desatisfaction that I have is not asking for a Limited Avalon 2015. I short change my self by getting a XLE Touring
The sales manager and salesman were great but I short change myself. Everything was smooth with planet. I wish that I can get a Limited.
Feb 24, 2015 10:29 AM
I brought my Honda odyssey for problemof making noise while taking turn and the tires were wearing so the mechanic said ,it was because of tires and they were replaced and the noise still there.is this how they check the details? Atleast he should have driven the van and then make the decision.
Feb 27, 2014 06:13 PM
I went to the lot on Feb 8th, I picked the vehicle up late Saturday night. We had snow storms the next couple of days so I did not drive the vehicle. I had my father call on the 24th whic is 16 days after i had the vehicle and tell them that I was not all that satisfied with the veh. I really do not care for the way it drives and it does not have the power for driving up mountains. My father told them all I wanted to do was return the vehicle and get my trade in back. I took them 2 days to get back to him and they told him NO we could not take the vehicle back because the papers were already submitted to Harrisburg. The vehicle I purchased was a 2013 my trade in was a 2008. There was a breach in the contract on the your side, I have been in touch with an attorney to set a meeting in regards to the breach of contract.
Apr 5, 2014 10:17 PM
The car I bought had 4 mis-matched tires which the salesman said would be taken care of when I returned for my first service. When I did return the salesman was no longer employed there.
May 8, 2014 12:06 PM
Was told that certain services were “required” but later learned that they were actually just recommendations. I feel completely ripped off. I also learned that the services that were performed were easy fixes and could have been done on my own if better explained.
Dec 15, 2014 05:09 PM
I have purchased Jeep Cherokee 2014 on Aug. 2014. When I picked the car after contracting is done, the front windshield was cracked. Also the gas tank was only 1/4 left. No one even let me know and I found it while driving. I drove back to dealership and talked to Sales person, Ken Kukwa. He admitted that he did not know and the crack might happen during car wash. I had to come back to dealership which is about 50miles from home or work for fixing it. I spent many days with loaner car, smaller and without no navigation.
This event caused me not only trouble but also unnecessary time to fix the window and gas, not to mention that the gas was almost empty.
The sales person, Ken Kukwa, offered me that he would like to send me a cooperate gift card to fill the gas, as an apologize for the inconvenience.
That was Aug. 2014 and I called him more than 10 times, including times that I was not connected, or being ignored despite of leaving messages and notes.
I called today again, and left message with my phone number because he was with customers at early morning.
I still not get any phone call, no response, and no gift card.
Is this the way how you treat customers? Once they purchased vehicle, then you don’t care about afterwards?
What about selling a car with broken windshield?
I have purchased more than five cars until now, and the service and experience I am getting from GANLEY VILLAGE is absolutely top-of-the-WORST.
I would like to hear back from any one of you who cares about customers.
I would like to talk with manager on the phone and would like to hear explanation of the whole situation and why sending a gift card takes more than 4 months.
Looking forward to hearing a response soon.
Oct 6, 2014 04:58 AM
Account name is “Darla Freestone”. I took my car in and the technicians were unable to diagnose the problem. It was there for two weeks before I was told that the technicians would be gone for a week and that I should pick up my car. It has been two weeks since I was told that and I have not heard from anyone with a status as to what the plan is. I understand that the 2014 is the first year to have the new body style but it seems a little ridiculous that the issue was escalated to Mazda headquarters and their technicians were unable to diagnose the problem as well.
Feb 20, 2015 12:40 PM
I purchased a 2008 KIA Sportage on 02/12/2015. In less than a week I had problems with the heater. I took the car back to the service department this morning, 02/20/2015. I was told that the air conditioner motor was bad and it needed to be replaced. I need to pay over $900 to replace it. I have had the car 1 week. Then I was told by a manager that he could help me with that. The paper he had said $850. You’ve got to be kidding me. I have had the car a week!!!! My old car stopped running after driving it for 11 years, it was a 2005 Ford Escape that I purchased in 2004. I am a single grandmother working 40 plus hours a week trying to make ends meet. I had to have a car. It took all the extra money I had to purchase the KIA. I have no more money to spend on a car I have had only one week. I am not a satisfied customer and I can promise you that in the line of work I am in I see lots of different people daily and I will make it my mission to tell people about your used car business and how sorry it is. I may end up having to pay for many repairs on this piece of junk I purchased from you but I promise you I will never come to your business again.